Surveyor Training and Orientation
In order to have an effective peer review model for the programs assessed using a peer-based surveying methodology, Surveyors must be recruited, trained, and continuously provided with development opportunities. The DAP has developed a training and orientation program that all DAP surveyors must complete prior to survey.
The training and orientation program starts with pre-reading of a surveyor training package and attendance at an orientation session provided by DAP staff at the DAP offices. During the orientation session the surveyor will learn about:
1. Principles of quality improvement, accreditation quality framework, assessment, and philosophy.
2. Accreditation Methodology:
3. Understanding and applying accreditation survey protocols:
interpreting the protocols, standards, and criteria
understanding the roles of the survey team
recording observations and applying rating scales
evaluating the evidence – what is evidence?
communicating and sharing “best practice”
As part of the surveyor development process, the surveyed facility/service will be asked to complete a Surveyor Evaluation form for each surveyor that conducted the On-site Survey. This information will be shared with the surveyor for the purposes of education and continuous development. At the conclusion of an On-site Survey, the DAP also asks each surveyor to evaluate the effectiveness of the just-in-time surveyor orientation and training they received. This information is used by the DAP to continuously improve these sessions to better support surveyors and their information needs.
Surveyors will also be encouraged to attend an annual development session organized by the DAP. Additional resources and feedback will be provided to Surveyors on an on-going basis as necessary.